At Wayfinding Group Consulting, we specialize in providing strategic business solutions. Our team will work with you to identify areas of improvement and develop customized solutions to help your business grow and succeed. With a focus on cost-effective strategies and measurable results, we are dedicated to providing exceptional service that exceeds our clients' expectations.
Key Services:
Organizational Change Management and Organization Development:
High-level planning, scoping, resource alignment, financial and competitive analysis for multi-million dollar integrated programs that span multiple years. Skilled at creative problem solving and root cause analysis. Certified in Prosci change management methodology and can flex to align with other methodology.
Customer and Employee Experience Design:
Leverage human centered design principles to identify needs and wants, pain points, and opportunities to improve the employee/customer journey, Focus on streamlining end-to end-journey and iteratively target the most valuable opportunites.
Jamie Hermes has a well-rounded background in digital technology, enterprise process improvement, human-centered design, change management, and employee and customer experience.
Jamie is a Lean Six Sigma Black Belt, PMP, Certified Scrum Master (CSM), Certified Product Owner (CPO), and Prosci Change Manager.